Privacy Policy

This Privacy Policy explains how Noorisys Technologies Pvt. Ltd. ("we," "us," or "our") collects, uses, stores, shares, and protects your information when you use the Service Marketplace Provider mobile application ("App") and its related services.

By creating an account or using the App, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

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1. About the App

The Service Marketplace Provider App enables service providers to register, manage their profiles, list services, receive bookings, communicate with customers, manage earnings, and access other marketplace-related features.

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2. Information We Collect

2.1 Information You Provide

When you register or use the App, we may collect the following information:

Account Information

• Full name
• Email address
• Phone number
• Country code
• Password
• Login credentials

Profile Information

• Profile photo
• Business name
• Date of birth
• Business registration number (where applicable)
• Service location
• City
• Country
• Other profile information

Service Information

• Service categories
• Service descriptions
• Pricing
• Availability
• Gallery images
• Business-related content

Booking Information

• Booking details
• Service dates
• Booking status
• Completion details
• Cancellation information
• Dispute-related information

Communication Information

• Chat messages
• Group chat messages
• Images
• Videos
• Documents
• Attachments
• Call-related activity within the App

Payment and Financial Information

• Wallet balance
• Earnings
• Transaction history
• Withdrawal requests
• Subscription details
• Payment information (such as bank account details or payment method information, where applicable)

Note: We do not store complete payment card information. Payments are processed securely by trusted third-party payment providers.

Customer Support Information

Information you provide when contacting our customer support team.

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2.2 Information Collected Automatically

When you use the App, we may automatically collect:

Device Information

• Device model
• Device type
• Operating system
• App version
• Device identifiers
• Crash reports
• Technical diagnostics

Usage Information

• Login activity
• App usage statistics
• Feature interactions
• Notification interactions

Push Notification Information

• Firebase Cloud Messaging (FCM) device token
• Notification preferences

Location Information

• Service location
• Address selected by you
• City
• Country
• GPS location (only when permission is granted)

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2.3 Information from Third-Party Sign-In

If you sign in using third-party services such as Google or Facebook, we may receive:

• Name
• Email address
• Profile photo
• Authentication token

The information received depends on the permissions you grant and the provider's privacy policy.

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3. How We Use Your Information

We use your information to:

• Create and manage your account.
• Verify your identity and authenticate logins.
• Display and manage your profile and services.
• Process bookings, proposals, cancellations, disputes, and reviews.
• Enable chat, messaging, and video calling features.
• Process subscriptions, payments, wallet transactions, and withdrawals.
• Send booking updates, notifications, promotional messages, and service announcements.
• Improve app performance, reliability, and user experience.
• Detect fraud and maintain platform security.
• Comply with legal obligations.
• Respond to customer support requests.

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4. Permissions We May Request

Depending on the features you use, the App may request the following permissions:

Camera

To capture profile photos, service images, and attachments.

Microphone

For voice and video communication.

Photos / Storage

To upload images, videos, and documents.

Internet

To connect to our servers and third-party services.

Notifications

To receive booking updates, chat messages, promotions, and account alerts.

Location

To help display and manage your service location.

Bluetooth and Audio

To support voice and video calling features.

You may manage these permissions through your device settings. Please note that disabling certain permissions may affect the functionality of the App.

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5. How We Share Your Information

We may share your information only in the following situations:

With Customers

To facilitate bookings and service delivery, including:

• Provider profile
• Services offered
• Availability
• Booking status
• Ratings and reviews
• Necessary communication

With Trusted Service Providers

Including:

• Payment processors
• Cloud hosting providers
• Communication providers
• Authentication services
• Analytics providers

These partners process information only to provide services on our behalf.

Legal Requirements

We may disclose information when required by:

• Applicable law
• Court orders
• Government authorities
• Legal proceedings

Business Transfers

Your information may be transferred during:

• Merger
• Acquisition
• Company restructuring
• Sale of assets

With Your Consent

We may share information when you explicitly authorize us to do so.

We do not sell or rent your personal information to third parties.

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6. Third-Party Services

The App may use third-party services including, but not limited to:

• Firebase
• Firebase Cloud Messaging (FCM)
• Google Sign-In
• Google Maps
• Google Places API
• Facebook Login
• Stripe or other payment processors
• Twilio or similar communication and video calling services

Each third-party provider has its own Privacy Policy governing how it collects and processes information.

We encourage you to review those policies before using their services.

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7. Data Retention

We retain your information only for as long as necessary to:

• Provide our services
• Maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Certain information may be retained after account deletion where required by law or for legitimate business purposes.

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8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

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9. Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your account or personal data.
• Withdraw consent where processing is based on consent.
• Manage notification preferences through your device or App settings.

To exercise any of these rights, please contact us using the details provided below.

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10. Children's Privacy

The App is intended only for individuals aged 18 years or older.

We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will promptly delete it.

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11. International Data Transfers

Your information may be stored and processed on servers located in countries other than your own.

By using the App, you consent to the transfer, storage, and processing of your information in accordance with this Privacy Policy and applicable data protection laws.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published within the App and/or on our official website.

Your continued use of the App after changes become effective constitutes your acceptance of the updated Privacy Policy.

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13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Noorisys Technologies Pvt. Ltd.

Email: imran@noorisys.com

Website: https://noorisys.com

Address: Malegaon, Nashik, Maharashtra – 423203, India

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Your Consent

By creating an account or using the Service Marketplace Provider App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.